FAQs
I’ve compiled a list of most frequently asked questions for you. However, I know every business has unique needs so please reach out to discuss any additional requirements you have or questions that don’t appear here.
Q. Who provides the content for my website?
If you already have the copy for your website, that’s great. If not, I’ll have you complete my website copy questionnaire. This questionannaire was developed with best practice copywriting practices in mind. I use Google Drive to share content and images. I’ll set up your unique Client Folder (only myself and your business will have access) where you can add your completed questionnaires and save additional content and images. I also set up a Client Notes Google document that will be used to track all revisions. If Google Drive isn’t something you’re comfortable with, you’re welcome to email me the content and I’ll create the folders.
Q. What if I don’t have images for my website?
Professional images are a huge asset for your website. If yofgu don’t have any, we’re happy to recommend a photographer (depending on your location). Alternatively, we can source images from websites such as Unsplash and Pexels. These are images you to use without attribution and royalty free. I’ll use Unsplash for any additional images I need to add.
Q. How does the payment work?
Once you sign the contract to get started on your website and/or branding, I’ll email you an invoice for a 50% deposit. The remaining 50% payment is due after the completion of the project and before I transfer ownership of your Squarespace website to you. My preferred payment method is Electronic Bank Transfer (for Australian clients), but I accept PayPal and Wise payments for international clients. Payment details for our Retainer Package, can be found here.
Q. How does the project process work?
My design process is very simple. Initially we’ll jump on a design call to chat about your project, timelines, expectations and the kind of results you’re looking for. After the contract is signed, I’ll send you my brand and/or website questionnaires to complete. This gives us both a chance to deep dive into your brand, including what is important to you, your brand voice and any brand colours and elements you would like included. It’s all about client experience, organisation and great design for me, so when we get started you’ll know exactly what is required of you, and what you can leave to me. Click here to view the detailed project process for both my Brand & Website Packages.
Q. What software do you use for building websites?
I design websites exclusively on Squarespace. Squarespace sites are designed to be minimal and modern and come standard with built in SEO, powerful analytics, SSL certificates as well as mobile and tablet optimisation. I choose to design using Squarespace for service-based businesses because it’s intuitive and easy to manage. Monthly subscriptions start at $25 AUD. For more information on Squarespace and what services they provide, click here.
Q. Your website build process is 8 weeks. What if we go over that?
My website build process is designed to be completed within six weeks. So let’s get it done. If there are delays, we’ll chat about it but please be aware there will be a charge per day of AUD$100 if the delay could have been avoided on your end.
Q. Is hosting included in my website package?
Hosting is a separate cost outside of your website package estimate. I use the Squarespace platform which has different hosting options. To find out more about these costs, please click here. If your current website is hosted on another platform, there are options available to transfer the domain or simply link your new Squarespace website to your existing host.
Q. How soon do I have to start paying for my hosting?
Once your website is finished and we’ve completed the client handover, I’ll transfer ownership of the website to you. Prior to that, you’ll need to create your own Squarespace account (if you don’t have one already). You’ll set up your account with payment details and once the site is ready to launch, hosting will then be billed via credit card.
Q. What if I’m not happy with the final version of my website?
Life isn’t perfect and sometimes things just don’t click. If this happens, you do have the option to cancel our contract within the time-frame mentioned in our Terms & Conditions. You will pay us for any work completed until the termination date and we will wish you all the very best.
Have a question I haven’t answered here? Send me an email.
READY TO ELEVATE YOUR BRAND AND WEBSITE TO THE NEXT LEVEL?