FREQUENTLY ASKED QUESTIONS

Q. Who provides the content for my website?

You do. I use Google Drive to share content and images.  I’ll set up your unique Client Folder (only myself and you will have access) where you can create folders for each web page and save content and images into those folders.  For example, you’ll create folders named Home, About, Services, Contact, Portfolio (or something similar).  Into those folders you’ll add your content (text), logo files and any images you’d like to include. I also set up a Client Notes Word document that will be used to track all revisions.  If Google Drive isn’t something you’re comfortable with, you’re welcome to email me the content and I’ll create the folders.

Q. What if I don’t have images for my website?

Professional images are a huge asset for your website. If you don’t have any though, you can source images from Unsplash. These are images you to can without attribution and royalty free. I’ll also use Unsplash for any additional images I need to add.

Q. How does the payment work?

Once you sign the contract to get started on your website and/or branding, I’ll email you an invoice for a 50% deposit. The remaining 50% payment is due after the completion of the project and before I transfer ownership of your Squarespace website to you. My preferred payment method is Electronic Bank Transfer (for Australian clients), but I accept PayPal payments for International clients.

Q. How does the project process work?

My design process is very simple. You’ll have some homework to complete before I start (ahhh) but don’t worry, it’s fun homework. It’s all about client experience, organisation and great design for me, so when we get started you’ll know exactly what is required of you, and what you can leave to me. Click here to view the project process for both my Squarespace & eCommerce Packages.

Q. What software do you use for building websites?

I design websites exclusively on Squarespace and Shopify. Squarespace sites are designed to be minimal and modern and come standard with built in SEO, powerful analytics, SSL certificates as well as mobile and tablet optimisation. I choose to design using Squarespace for service-based businesses because I believe it works for entrepreneurs short on time and without the resources to fund website management services. Squarespace is intuitive and easy to manage. Monthly subscriptions start at $25 AUD. For e-Commerce projects, I choose to work with Shopify. Shopify is the fastest growing e-Commerce platform in the world and offers the best and most supportive functionality for business owners. Read my blog on the benefits of Squarespace and Shopify here.

Q. Your build process is 1-2 weeks. What if we go over that?

My website build process is designed to be completed within two weeks.   So let’s get it done.  If there are delays, we’ll chat about it but please be aware there will be a charge per day of AUD$100 if the delay could have been avoided. 

Q. Is hosting included in my website package?

Hosting is a separate cost outside of your website package estimate. I use the Squarespace platform which has different hosting options. To find out more about these costs, please click here.

Q. How soon do I have to start paying for my hosting?

Once your website is finished and we’ve completed the client handover, I’ll transfer ownership of the website to you. Prior to that, you’ll need to create your own Squarespace account (if you don’t have one already). You’ll set up your account with payment details and once the site is ready to launch, hosting will then be billed via credit card.

Q. What if I’m not happy with the final version of my website?

Life isn’t perfect and sometimes things just don’t click. If this happens, you do have the option to cancel our contract within the time-frame mentioned in our Terms & Conditions. You will pay us for any work completed until the termination date and we will wish you all the very best.

Have a question I haven’t answered here? Send me an email.